Terms of Service

Last updated 23 October 2026 · Job Harbour is an Australian business, ABN 50 787 118 862

These terms apply when you use Job Harbour. By creating an account you agree to them. Nothing in these terms excludes rights you have under the Australian Consumer Law.

The service

Job Harbour uses AI to rewrite your resume for a specific job ad and to write a matching cover letter. AI output can contain mistakes. You are responsible for reviewing every document before you send it, and for making sure it accurately describes you. Job Harbour does not guarantee interviews or job offers.

Your account

Keep your sign-in details secure and give us accurate information. One person per account. You must be at least 16 years old to use Job Harbour.

Credits, plans and payments

• One credit creates one tailored application: a resume and a cover letter for one job.
• Free: one credit, once. Free PDFs carry a watermark and Word downloads are not included.
• Starter and Pro: 5 or 15 credits each month, billed monthly or yearly. Monthly plan credits reset each month and do not roll over. Yearly plans receive their monthly credits each month.
• Pay As You Go: credit packs that do not expire.
• Plan credits are used before Pay As You Go credits.
• Fit checks: free accounts get one. Every credit you buy or receive with a plan comes with 5 fit checks, which follow the same rules as that credit (plan ones reset monthly, Pay As You Go ones do not expire). A fit check never uses a credit.
• Prices are in Australian dollars and are shown on the pricing page before you pay. Payments are processed by Stripe.

Cancelling and refunds

You can cancel a subscription at any time from "Manage billing" in your dashboard. It stays active until the end of the period you have paid for, and is not renewed after that. Your documents and any Pay As You Go credits stay available.

30-day refund on annual plans: if you ask within 30 days of paying for an annual plan, we refund what you paid minus A$3 (the Pay As You Go price) for each credit you have used, and the plan ends. Email [email protected] to ask.

If a generation fails, the credit is returned automatically. If something else goes wrong, email us; we handle refund requests fairly and in line with the Australian Consumer Law.

Acceptable use

Job Harbour is for your own job applications. Do not use it to check, screen or rewrite other people's resumes (for example as a recruiter or employer screening candidates); we may suspend accounts used that way. Do not use Job Harbour to create documents that misrepresent someone's identity, qualifications or experience; to upload content you have no right to use; or to attack, overload or scrape the service.

Your content

You own your resume and the documents Job Harbour creates for you. You give us permission to process your content only to provide the service, as described in our Privacy Policy.

Liability

To the extent the law allows, our liability for any claim relating to Job Harbour is limited to resupplying the service or refunding what you paid in the 12 months before the claim.

Changes and contact

We may update these terms and will tell you about important changes. Questions: [email protected].